FAQs

What are the opening days of the office?

Whilst our team is available Monday to Friday 09:00 – 17:00, our office opening hours are Tuesday, Wednesday and Thursday 09:00 – 17:00.

Where is your office based?

Simba Charity,
Unit 7 Colliery Court, McSence Business Park,
32 Sycamore Road, Mayfield,
EH22 5TA

Where can I send my knitted items?

FAO Knitting,
Simba Charity,
Unit 7 Colliery Court, McSence Business Park,
32 Sycamore Road, Mayfield,
EH22 5TA

I want to start knitting for Simba. Where can I find these knitting patterns?

All of our knitting patterns can be found here

What colour of wool can I use?

Whilst we welcome most wool colours, we ask if you could kindly avoid using pink or blue for our small bears, butterflies and blankets.

I would like to order a Simba Memory Box. How do I do this?

Please kindly email [email protected]

I want to organise my own fundraiser, how do I do this?

Please kindly visit our hold your own event page or alternatively reach out to [email protected]

I am interested in signing up to an event, how do I do this?

You can view a list of our upcoming events here or alternatively reach out to [email protected]

I would love to start volunteering, how do I do this?

We currently welcome our incredible volunteers into our office on a Tuesday, Wednesday and Thursday.

If this is something you are interested in, please email [email protected]

Can I order a Simba Memory Box for a friend or family member?

Unfortunately, we can only provide Memory Boxes directly to bereaved parents themselves.

Can I request a Memory Box if I live outside Scotland?

We wish to offer a reassurance that our sister charities below provide Memory Boxes to the rest of the UK and Ireland:

Sands – https://www.sands.org.uk/support-you/how-we-offer-support/memory-box

4Louis- https://4louis.co.uk/

Feileacain- https://feileacain.ie/ (Republic of Ireland)

Why aren’t you providing Memory Boxes out with Scotland anymore?

From Monday 1st April 2024, we will ONLY be providing Memory Boxes within Scotland.

This decision was made last year because the escalating costs of fulfilling requests from across the UK and Ireland was putting the Charity at risk.

We have made the decision to protect the future of Simba by returning to our former charitable activities model; when we were gifting Memory Boxes to those living in Scotland only.

Simba will continue to maintain our much needed Bereavement Rooms and much loved Trees of Tranquillity.

LATEST NEWS: Baby Loss Awareness Week begins 9th October

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